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Add VoiceOps name mapping fields #3870

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5362ee8
Add VoiceOps name mapping fields
toddtarsi Jul 9, 2026
17cc1a9
Address VoiceOps name split feedback
toddtarsi Jul 10, 2026
3a131ca
Merge branch 'main' into agent/voiceops-name-mappings
toddtarsi Jul 15, 2026
9afda04
Preserve VoiceOps agent name mapping keys
toddtarsi Jul 21, 2026
3ff420c
Merge branch 'main' into agent/voiceops-name-mappings
toddtarsi Jul 21, 2026
0f1f6b0
Merge branch 'main' into agent/voiceops-name-mappings
joe-ayoub-segment Aug 7, 2026
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5 changes: 5 additions & 0 deletions ...stination-actions/src/destinations/voiceops/__tests__/__snapshots__/snapshot.test.ts.snap
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Original file line number Diff line number Diff line change
Expand Up @@ -3,6 +3,9 @@
exports[`Testing snapshot for actions-voiceops destination: sendCallCompleted action - all fields 1`] = `
Object {
"agent_email": "bah@curoj.cw",
"agent_first_name": "PdayLkf!",
"agent_last_name": "PdayLkf!",
"assign_first_last_name_by_splitting_email": true,
"call_id": "PdayLkf!",
"call_started_at": Any<String>,
"channels": Array [
Expand All @@ -14,6 +17,8 @@ Object {
"type": "CONTACT",
},
],
"customer_first_name": "PdayLkf!",
"customer_last_name": "PdayLkf!",
"extraMetadata": Object {
"testType": "PdayLkf!",
},
Expand Down
163 changes: 154 additions & 9 deletions packages/destination-actions/src/destinations/voiceops/metadata.json
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Original file line number Diff line number Diff line change
Expand Up @@ -145,9 +145,61 @@
"format": "uri",
"additionalProperties": false
},
"customer_first_name": {
"label": "Customer First Name",
"description": "The first name for the customer. Use this field for new mappings.",
"type": "string",
"required": false,
"multiple": false,
"allowNull": false,
"dynamic": false,
"default": {
"@path": "$.properties.customer_first_name"
},
"choices": null,
"placeholder": null,
"properties": null,
"category": null,
"depends_on": null,
"readOnly": null,
"hidden": null,
"minimum": null,
"maximum": null,
"defaultObjectUI": null,
"disabledInputMethods": null,
"displayMode": null,
"format": null,
"additionalProperties": false
},
"customer_last_name": {
"label": "Customer Last Name",
"description": "The last name for the customer. Use this field for new mappings.",
"type": "string",
"required": false,
"multiple": false,
"allowNull": false,
"dynamic": false,
"default": {
"@path": "$.properties.customer_last_name"
},
"choices": null,
"placeholder": null,
"properties": null,
"category": null,
"depends_on": null,
"readOnly": null,
"hidden": null,
"minimum": null,
"maximum": null,
"defaultObjectUI": null,
"disabledInputMethods": null,
"displayMode": null,
"format": null,
"additionalProperties": false
},
"first_name": {
"label": "First Name",
"description": "The first name for the primary handling agent.",
"label": "Customer First Name (Legacy)",
"description": "Deprecated legacy first name field currently used for customer names. For new mappings, use Customer First Name.",
"type": "string",
"required": false,
"multiple": false,
Expand All @@ -172,8 +224,8 @@
"additionalProperties": false
},
"last_name": {
"label": "Last Name",
"description": "The last name for the primary handling agent.",
"label": "Customer Last Name (Legacy)",
"description": "Deprecated legacy last name field currently used for customer names. For new mappings, use Customer Last Name.",
"type": "string",
"required": false,
"multiple": false,
Expand All @@ -197,6 +249,84 @@
"format": null,
"additionalProperties": false
},
"agent_first_name": {
"label": "Agent First Name",
"description": "The first name for the primary handling agent.",
"type": "string",
"required": false,
"multiple": false,
"allowNull": false,
"dynamic": false,
"default": {
"@path": "$.properties.agent_first_name"
},
"choices": null,
"placeholder": null,
"properties": null,
"category": null,
"depends_on": null,
"readOnly": null,
"hidden": null,
"minimum": null,
"maximum": null,
"defaultObjectUI": null,
"disabledInputMethods": null,
"displayMode": null,
"format": null,
"additionalProperties": false
},
"agent_last_name": {
"label": "Agent Last Name",
"description": "The last name for the primary handling agent.",
"type": "string",
"required": false,
"multiple": false,
"allowNull": false,
"dynamic": false,
"default": {
"@path": "$.properties.agent_last_name"
},
"choices": null,
"placeholder": null,
"properties": null,
"category": null,
"depends_on": null,
"readOnly": null,
"hidden": null,
"minimum": null,
"maximum": null,
"defaultObjectUI": null,
"disabledInputMethods": null,
"displayMode": null,
"format": null,
"additionalProperties": false
},
"assign_first_last_name_by_splitting_email": {
"label": "Assign First / Last Name By Splitting Email",
"description": "When enabled, missing agent first and last names are derived from agent email addresses by splitting the email local-part. Single-token local-parts derive the first name and set last name to an empty string.",
"type": "boolean",
"required": false,
"multiple": false,
"allowNull": false,
"dynamic": false,
"default": {
"@path": "$.properties.assign_first_last_name_by_splitting_email"
},
"choices": null,
"placeholder": null,
"properties": null,
"category": null,
"depends_on": null,
"readOnly": null,
"hidden": null,
"minimum": null,
"maximum": null,
"defaultObjectUI": null,
"disabledInputMethods": null,
"displayMode": null,
"format": null,
"additionalProperties": false
},
"channels": {
"label": "Channels",
"description": "Optional channel metadata for multi-channel audio-aware integrations. Use this when you can provide precise channel-based conference bridge data.",
Expand Down Expand Up @@ -405,7 +535,7 @@
},
"agentLegs": {
"label": "Agent Legs",
"description": "Optional warm-transfer metadata for agent handoff windows. Use this when you cannot provide channel-based multi-channel recording data.",
"description": "Optional warm-transfer metadata for agent handoff windows. Use this when you cannot provide channel-based multi-channel recording data. Each leg must include first and last name, or enable Assign First / Last Name By Splitting Email and provide a splittable agent email.",
"type": "object",
"required": false,
"multiple": true,
Expand Down Expand Up @@ -510,9 +640,9 @@
},
"first_name": {
"label": "First Name",
"description": "The first name of the agent for this call leg.",
"description": "The first name of the agent for this call leg. Required unless Assign First / Last Name By Splitting Email derives it from agent email.",
"type": "string",
"required": true,
"required": false,
"multiple": false,
"allowNull": false,
"dynamic": false,
Expand All @@ -534,9 +664,9 @@
},
"last_name": {
"label": "Last Name",
"description": "The last name of the agent for this call leg.",
"description": "The last name of the agent for this call leg. Required unless Assign First / Last Name By Splitting Email derives it from agent email; single-token email local-parts derive an empty last name.",
"type": "string",
"required": true,
"required": false,
"multiple": false,
"allowNull": false,
"dynamic": false,
Expand Down Expand Up @@ -617,12 +747,27 @@
"recording_url": {
"@path": "$.properties.recording_url"
},
"customer_first_name": {
"@path": "$.properties.customer_first_name"
},
"customer_last_name": {
"@path": "$.properties.customer_last_name"
},
"first_name": {
"@path": "$.properties.first_name"
},
"last_name": {
"@path": "$.properties.last_name"
},
"agent_first_name": {
"@path": "$.properties.agent_first_name"
},
"agent_last_name": {
"@path": "$.properties.agent_last_name"
},
"assign_first_last_name_by_splitting_email": {
"@path": "$.properties.assign_first_last_name_by_splitting_email"
},
"channels": {
"@arrayPath": [
"$.properties.channels",
Expand Down
5 changes: 5 additions & 0 deletions ...src/destinations/voiceops/sendCallCompleted/__tests__/__snapshots__/snapshot.test.ts.snap
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Original file line number Diff line number Diff line change
Expand Up @@ -3,6 +3,9 @@
exports[`Testing snapshot for actions-voiceops's sendCallCompleted destination action: all fields 1`] = `
Object {
"agent_email": "bah@curoj.cw",
"agent_first_name": "PdayLkf!",
"agent_last_name": "PdayLkf!",
"assign_first_last_name_by_splitting_email": true,
"call_id": "PdayLkf!",
"call_started_at": Any<String>,
"channels": Array [
Expand All @@ -14,6 +17,8 @@ Object {
"type": "CONTACT",
},
],
"customer_first_name": "PdayLkf!",
"customer_last_name": "PdayLkf!",
"extraMetadata": Object {
"testType": "PdayLkf!",
},
Expand Down
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