This repository contains ServiceNow ITSM modules implementation including Incident, Change, Problem and Service Catalog.
- Created and managed incident records
- Implemented Client Scripts (onLoad, onChange)
- Developed Business Rules for automation
- Used UI Policies for dynamic form behavior
- Configured Notifications for updates
- Improved incident resolution workflow
- Created Change Requests (Normal, Standard, Emergency)
- Implemented approval workflows
- Managed risk and impact analysis
- Automated change lifecycle using Business Rules
- Configured notifications for approvals and status updates
- Created and tracked problem records
- Identified root cause analysis
- Linked incidents to problems
- Implemented Known Error Database (KEDB)
- Prevented recurring incidents
- Created catalog items
- Designed record producers
- Implemented workflows for request fulfillment
- Used variables and UI policies
- Automated service request process
- ServiceNow Platform
- Client Scripts
- Business Rules
- UI Policies
- Notifications
- Workflows
- Automated ITSM processes
- Improved efficiency and response time
- Hands-on experience with real-time ServiceNow scenarios