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Create tier structures#1225

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MK-create-tier-structures
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Create tier structures#1225
MaciekVoucherify wants to merge 4 commits into
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MK-create-tier-structures

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@MaciekVoucherify

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@MaciekVoucherify MaciekVoucherify self-assigned this Apr 27, 2026
@MaciekVoucherify MaciekVoucherify added Documentation Improvements or additions to the documentation DO NOT MERGE Documentation-team Managed by the Documentation team Articles Changes to articles or new article labels Apr 27, 2026
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@p-woznikowski p-woznikowski left a comment

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Please improve as noted. I'm pushing a small batch of changes.

There are some changes that follow from the changes to the UI.


Tier structures control how customers are assigned to tiers and how their tier status changes over time.

Go to **Loyalty hub → Tier structures** and select **Create tier structure**.

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Recurring issue: no arrows, use >.

Also, since this sentence is about creating tiers, it should be in the section below.


Some issues appear directly in the step where they occur, such as missing required fields or invalid tier ranges.

Some conflicts between steps may appear only after you save the tier structure as a draft.

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This smells like a bug/waiting for improvement. These should appear dynamically during the configuration. I'll remove this for the time being.


- **Name tier structure**: enter a name for the structure

<AccordionGroup>

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Please redo this component into <Tabs>.

  • Tab 1 – Point balance
  • Tab 2 – Points earned, where you describe (doesn't have to be in accordions or tabs)
    • Immediately
    • Next tracking period

- **Next tracking period**: updates at the start of the next cycle

- **Tracking period value**: length of the tracking period
Maximum: **100000000**

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Given that the limit is absurdly big and nobody will reach that many hours, let's skip this.


</Accordion>

<Accordion title="Card definition">

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This is something that should be beyond the .

And change the name to Point wallet.

Add a tier structure from the **Building Blocks** panel.

<Note>
You can assign only one tier structure to a campaign.

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...to a program.. In LV2, these are loyalty programs.

1. Open the **program Designer**
2. In the **Building Blocks** panel, locate **Tier structures**
3. If needed, activate a structure
4. Use the **Quick assign** icon to add the structure to the campaign

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No, you assign structure to a point wallet.

Comment on lines +307 to +310
1. Open the **program Designer**
2. In the **Building Blocks** panel, locate **Tier structures**
3. If needed, activate a structure
4. Use the **Quick assign** icon to add the structure to the campaign

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Please redo this, the UI has changed apparently.

Comment on lines +312 to +314
<Note>
Only **active** tier structures can be added.
</Note>

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Not needed/not true now.

Comment on lines +327 to +333
### Removing a tier structure

Remove tier structures from the **Building Blocks** panel.

<Note>
You cannot remove a tier structure directly from the **Wallets** section after assignment.
</Note> No newline at end of file

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Please re-verify, as this has changed.

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