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zakiyyahthomas/README.md

Hey Y'all 👋

I'm a Customer Reliability Engineer at GitHub, focused on keeping our most strategic customers stable, informed, and successful.

What I Do

🛡️ Proactive reliability engineering for Premium Plus customers 🔍 GHES performance analysis & support bundle investigation 🤖 AI-assisted customer investigation (GBAO, Copilot CLI) 📊 Health checks, crisis prevention, and upgrade assistance

Currently

  • 🔭 Building expertise in GHES performance & bundle analysis
  • 🌱 Deepening skills in KQL, git internals, and Actions infrastructure
  • 🛠️ Contributing to peer mentoring and CRE process improvements
  • 👯 Mentoring peers on soft skills and customer relationship management
  • 💬 Ask me about soft skills, customer obsessed mentality, my experience as a Hubber, math, and football

Fun Facts

⚡ Still obsessed with all things math 🏈 Will talk football any day of the week

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