Troubleshooting

Something went wrong and need help?

Here are some tips how to handle problematic situations. In case if you are unable to figure out problems yourself, please send message to {email link removed}.

Collecting application's log file

Collect Logs -button in About-window if possible. New folder with logs is generated on your desktop. If the program won't answer, the location of file is at %AppData%/Roaming/*program*/log.log.

Taking screenshot

Win + PrtSc(or Print Screen) on PC allows you to take screenshot, that is saved to you default "Pictures" location, under "Screenshots" folder. On Mac, press Shift + Command (⌘)-3. Screenshot should be now saved on your desktop.

Most common errors

There is a JavaScript error popup

Take a screenshot of the error message, and collect the application's log file. Once you have done this, send them as attachments to {email link removed}

Application won't start / won't respond (no error popup)

Try closing the application, or shutting it down from task manager, and restart it. If the problem persists, send application's log file and brief description of the situation to {email link removed}

UI elements are acting weirdly

The UI elements are made to work beyond a certain resolution, and might act strangely otherwise. Try changing window size and/or screen resolution to see if that helps. If that doesn't work, send a screenshot and application's log file as attachments to {email link removed}