Implementation & Product Support · Technical Operations · AI Workflow Builder
Onboarding · Troubleshooting · Customer Communication · Documentation · QA Validation
Los Angeles, CA / Pacific Time · Open to remote implementation, onboarding, product support, technical support, and AI workflow operations roles
I help users and teams move from setup confusion to clear, documented next steps. I combine calm customer communication, structured troubleshooting, accurate handoffs, and AI-assisted workflows to turn messy problems into repeatable, evidence-backed work.
- Read the completed support case — ticket ownership, customer reply, escalation
- Visit the live product — Cousin Radio · Review employer proof
- See the QA workflow — AI-assisted validation with screenshots and logs
|
Support judgment
Synthetic case: calm triage, customer communication, and evidence-backed escalation. |
Shipped product
Public-beta family music product with deployment ownership and layered troubleshooting proof. |
AI-assisted QA
Working open-source tool for repeatable screenshot and console evidence in extension support. |
Intake → clarify expected behavior → collect evidence → identify the failing layer
→ communicate status → resolve or escalate → document the outcome
I compare expected vs. actual behavior, capture evidence early, communicate status clearly, and hand off with enough context that the next owner does not restart the investigation.
| Capability | Strongest public evidence |
|---|---|
| Support ownership, customer communication, and escalation | Read the completed case · View the customer response · See the escalation handoff |
| Troubleshooting, QA, and evidence gathering | See the QA workflow · Explore the localization demo |
| Product delivery and deployment | Visit the live product · Review employer proof |
| Documentation and workflow systems | Chapter Reader · AI YouTube production workflow |
| AI-assisted orchestration and validation | Capability overview · Case studies |
| Project | Capability | Status | Start here |
|---|---|---|---|
| Chapter Reader | Local app delivery / setup clarity | Shipped Mac utility | Open the project |
| LingoPilot demo | Localization / config QA | Public concept demo | Explore the localization demo |
| AI YouTube Content | Content-system design | Active content ops repo | Review the production workflow |
I coordinate AI tools, repositories, documentation, and validation to turn unclear problems into reviewable, evidence-backed work. Repeatable loop: question → research → challenge → synthesis → architecture → implementation → evidence → revision. I remain accountable for framing, decisions, review, and acceptance.
Capability overview · Case studies · Attribution
- High-volume customer-facing operations: Uber, Whole Foods
- Safety-critical production teamwork: film / stunt work
- Technical learning: JavaScript, React, Next.js, GitHub, REST API concepts, browser developer tools, Cursor, AI-assisted workflows
- Certifications: Meta Front-End Developer, Google Cybersecurity, Google AI Essentials
I bring a customer-facing technical-operations perspective: learning systems quickly, troubleshooting calmly, documenting clearly, and helping users move successfully from setup through launch.
LinkedIn: chien-escalera-duong
Email: heyitschien@gmail.com