Hi, I'm Chien Escalera Duong

Implementation & Product Support · Technical Operations · AI Workflow Builder
Onboarding · Troubleshooting · Customer Communication · Documentation · QA Validation
Los Angeles, CA / Pacific Time · Open to remote implementation, onboarding, product support, technical support, and AI workflow operations roles

I help users and teams move from setup confusion to clear, documented next steps. I combine calm customer communication, structured troubleshooting, accurate handoffs, and AI-assisted workflows to turn messy problems into repeatable, evidence-backed work.

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Recruiter quick path (~3 minutes)

1. Read the completed support case — ticket ownership, customer reply, escalation
2. Visit the live product — Cousin Radio · Review employer proof
3. See the QA workflow — AI-assisted validation with screenshots and logs

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Flagship proof

Support judgment Product Support Triage Sample Synthetic case: calm triage, customer communication, and evidence-backed escalation. Read the completed case →

Shipped product Cousin Radio Public-beta family music product with deployment ownership and layered troubleshooting proof. Visit the live product →

AI-assisted QA Chrome Extension Tester MCP Working open-source tool for repeatable screenshot and console evidence in extension support. See the QA workflow →

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How I work

Intake → clarify expected behavior → collect evidence → identify the failing layer
→ communicate status → resolve or escalate → document the outcome

I compare expected vs. actual behavior, capture evidence early, communicate status clearly, and hand off with enough context that the next owner does not restart the investigation.

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Capabilities at a glance

Capability	Strongest public evidence
Support ownership, customer communication, and escalation	Read the completed case · View the customer response · See the escalation handoff
Troubleshooting, QA, and evidence gathering	See the QA workflow · Explore the localization demo
Product delivery and deployment	Visit the live product · Review employer proof
Documentation and workflow systems	Chapter Reader · AI YouTube production workflow
AI-assisted orchestration and validation	Capability overview · Case studies

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Supporting work

Project	Capability	Status	Start here
Chapter Reader	Local app delivery / setup clarity	Shipped Mac utility	Open the project
LingoPilot demo	Localization / config QA	Public concept demo	Explore the localization demo
AI YouTube Content	Content-system design	Active content ops repo	Review the production workflow

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AI-assisted workflow

I coordinate AI tools, repositories, documentation, and validation to turn unclear problems into reviewable, evidence-backed work. Repeatable loop: question → research → challenge → synthesis → architecture → implementation → evidence → revision. I remain accountable for framing, decisions, review, and acceptance.

Capability overview · Case studies · Attribution

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Background

• High-volume customer-facing operations: Uber, Whole Foods
• Safety-critical production teamwork: film / stunt work
• Technical learning: JavaScript, React, Next.js, GitHub, REST API concepts, browser developer tools, Cursor, AI-assisted workflows
• Certifications: Meta Front-End Developer, Google Cybersecurity, Google AI Essentials

I bring a customer-facing technical-operations perspective: learning systems quickly, troubleshooting calmly, documenting clearly, and helping users move successfully from setup through launch.

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Contact

LinkedIn: chien-escalera-duong
Email: heyitschien@gmail.com