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escalation-routing

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JayeshJadhav28 / multi-domain-support-triage-agent

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🤖 Terminal-based AI support triage agent for HackerRank Orchestrate May 2026. Processes multi-domain tickets (HackerRank, Claude, Visa) using RAG with hybrid BM25 + vector search, LLM-based classification, and safe escalation logic. Built with Python, ChromaDB, sentence-transformers, and Ollama.

nlp text-classification bm25 rag ai-agent llm chromadb retrieval-augmented-generation support-triage escalation-routing
  • Updated May 1, 2026
  • Python

Amar-7778 / Customer-Support-Agent-Apple-Support-

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AI customer support agent for AppleSupport using intent classification via clustering (K-Means), RAG-grounded reply generation with ChromaDB + structured precedent extraction, and rule-based escalation routing — evaluated with a multi-metric framework (LLM Judge, human-agreement calibration, precedent-agreement scoring, and failure analysis).

react python nlp semantic-search kmeans-clustering twitter-dataset rag fastapi vector-search groq sentence-transformers chromadb llm-agent llm-as-judge customer-support-agent escalation-routing
  • Updated Sep 15, 2026
  • Python

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