Enterprise-grade OpenEnv environment for AI-driven customer support triage. Features stochastic noise, multi-turn dialogue reasoning, and deterministic reward scoring for benchmarking AI agents.
🤖 Terminal-based AI support triage agent for HackerRank Orchestrate May 2026. Processes multi-domain tickets (HackerRank, Claude, Visa) using RAG with hybrid BM25 + vector search, LLM-based classification, and safe escalation logic. Built with Python, ChromaDB, sentence-transformers, and Ollama.
Draft, then double-check: an LLM ticket pipeline with a built-in judge.
AI-assisted support triage system using classification, keyword-overlap retrieval, risk evaluation, and Claude-generated responses, with a TF-IDF + semantic Python prototype.
Multi-domain support-triage AI agent on Claude Opus 4.7. Prompt caching + structured tool-call output + prompt-injection defense + Message Batches API. Built solo for HackerRank Orchestrate (May 2026).
CaseLens synthetic support triage portfolio product
Support Triage Agent: safety-gated, deterministic triage of support requests — prompt-injection detection, domain/request-type classification, and escalation-or-respond routing.
To associate your repository with the support-triage topic, visit your repo's landing page and select "manage topics."