Troubleshooting

Troubleshooting

Caution

If unexpected deletion, corruption, or an incorrect path is detected, stop using the application immediately.

Do not run another backup until the configuration and independent backups have been reviewed.

The Application Does Not Start

Install the .NET 8 Desktop Runtime.

Verify that all application files remain together.

The Initial Disclaimer Appears Again

Check whether the settings file exists and is writable:

<application directory>\Settings\EasyVersionBackup.settings.json

Settings Are Missing

Check:

<application directory>\Settings\EasyVersionBackup.settings.json

EasyVersionBackup does not intentionally load settings from another location.

If the file is missing, the application uses default settings.

Imported Settings Look Wrong

Do not start a backup.

Review:

• Source paths
• Target paths
• Exclusions
• Timers
• Retention
• Source Cleanup
• Tags

Imported settings may contain paths that are valid only on another system.

A File Was Skipped

The file may be locked, unavailable, inaccessible, or excluded.

Close the application using the file and run the backup again.

Review the full status details.

A Backup Was Canceled

When the complete backup is canceled before execution:

• No new backup is created
• Source Cleanup is not executed
• Retention is not executed
• The version number is not increased

Continue Without Deletion Was Selected

The backup is created, but the corresponding destructive operation is skipped for that run.

This applies separately to:

• Source Cleanup
• Destination Retention

Retention Deleted Nothing

Check:

• Global Retention is enabled
• Retention is enabled for the backup pair
• Enough matching backups exist
• Protected tags are not selected
• The Retention mode is correct
• Continue without Destination Cleanup was not selected

Source Cleanup Deleted Nothing

Check:

• Global Source Cleanup is enabled
• Source Cleanup is enabled for the backup pair
• The rule matches the filename
• The configured relative folder exists
• The backup completed successfully
• Continue without Source Cleanup was not selected

The Target Cannot Be Written

Check:

• Folder permissions
• Available disk space
• Target path
• Drive availability
• Security software restrictions

Files Were Deleted Unexpectedly

1. Stop EasyVersionBackup.
2. Do not write additional data to the affected drive.
3. Preserve all log files.
4. Check:

<application directory>\Logs\

5. Review the system log and backup logs.
6. Restore only from an independent and verified backup.

EasyVersionBackup does not provide automatic recovery or restore functionality.

A Backup Cannot Be Restored

EasyVersionBackup does not guarantee restoration.

For folder backups, copy the required files manually.

For ZIP backups:

1. Test whether the archive opens.
2. Extract it to a separate temporary folder.
3. Inspect the extracted files.
4. Create another independent backup of the current data.
5. Copy back only the required files.